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My machine has stopped working

The PLX-Benchtop is not working

  • Check that power is going to the machine – fans in the top casing should be audible and the LEDs should be visible.
  • Check that the computer is connected (via both USB and Ethernet) to the PLX-Benchtop.

  • Check that the emergency stop is not pressed in. If it is, twist to release.

  • Check if you are at the top/bottom of the range of the crosshead, such that the limit switches are engaged.

    • If this is the case, move the crosshead towards the opposite limit using the arrows in the GUI.

  • Open the most recent Log file (Help > Show Log File) and check for comment 'Failed to connect to drive D1'.

    • This indicates that the motor controller is not communicating with the PC and may require an update to the Ethernet port settings.

  • Check if there are no load and LVDT readings on the GUI screen.
    • This indicates that the DAQ is not recognised. Restart the machine and software.
  • Check if there is no profilometer reading, which will result in the message 'No profilometer reading' in the status panel.
    • Restart the machine and software.
  • Check if there is a connection issue with the profilometer stages, which will result in the message 'No stage x/y reading' in the status panel.
    • Restart the machine and software.
  • Check if 'Devices Not Ready' is showing.
    • Close CORSICA, turn off the power to the PLX-Benchtop, disconnect the USB cable.
    • Reconnect the USB, return power to the PLX-Benchtop and reopen CORSICA.
    • If this does not work, turn off the power to the PLX-Benchtop and restart the PC and CORSICA.

If you are still having an issue, please contact our support team at support@plastometrex.com